Workshop Bookings for group and private workshops
We are delighted that you are considering booking a Henley Chocolates chocolate making workshop. We look forward to welcoming you to our workshop for lots of chocolate fun and learning.
Terms of Booking
Obviously as a food establishment we take food and customer safety really seriously and, as such, we have a couple of rules regarding the health and well being of all workshop participants.
We politely request that no guest attend our workshop if they or a member of their immediate family for which they provide care has suffered symptoms of diarrhoea and vomiting or symptoms of any other contagious illness in the 48 hours preceding the workshop. Please contact us if this applies to you and we will discuss the best option regarding your workshop / workshop space.
We take allergies and intolerances very seriously. We are able to cater for most food allergies and intolerances if we are notified about them at least seven days prior to the workshop taking place. We ask party organisers to request their guests (or the parents of their guests if under 18) to complete a form prior to attending the workshop confirming if they have any allergies, intolerances or medical conditions of which we need to be aware. We also respectfully request that no nuts or items containing nut ingredients be brought on to the site to maintain the safety for nut allergy sufferers who can have severe and sometimes even life-threatening reactions if exposed to even tiny traces of nuts. We do allow other allergens on site and particularly our workshops routinely use ingredients containing soy, milk and wheat. We also use other ingredients containing different allergens on a more occasional basis. Please speak to us prior to booking if this is likely to be a relevant issue and we'll be happy to discuss your specific needs to ensure that the workshop is safe for all participants.
Parking is available on site. For workshops taking place during working hours (10-5 Tuesday to Sunday) car parking is available in the main car park at the back of the site signposted from the main entrance off Pettiford Lane. For disabled visitors and outside of office hours parking is available in the yard immediately outside the Chocolate Shed. To access this simply turn left and follow the road around in to the yard on entry.
Please be aware that the building is old with low beams which taller guests (5 foot 11 and above) may find inconvenient and the yard is uneven in places so trip hazards are present. Access to the Chocolate Shed is up a low step (about three inches). Assistance is available for those arriving who require the use of a wheelchair.
Toilet facilities are available including accessible toilets for physically less able visitors to the site.
We politely request that no guest attend our workshop if they or a member of their immediate family for which they provide care has suffered symptoms of diarrhoea and vomiting or symptoms of any other contagious illness in the 48 hours preceding the workshop. Please contact us if this applies to you and we will discuss the best option regarding your workshop / workshop space.
We take allergies and intolerances very seriously. We are able to cater for most food allergies and intolerances if we are notified about them at least seven days prior to the workshop taking place. We ask party organisers to request their guests (or the parents of their guests if under 18) to complete a form prior to attending the workshop confirming if they have any allergies, intolerances or medical conditions of which we need to be aware. We also respectfully request that no nuts or items containing nut ingredients be brought on to the site to maintain the safety for nut allergy sufferers who can have severe and sometimes even life-threatening reactions if exposed to even tiny traces of nuts. We do allow other allergens on site and particularly our workshops routinely use ingredients containing soy, milk and wheat. We also use other ingredients containing different allergens on a more occasional basis. Please speak to us prior to booking if this is likely to be a relevant issue and we'll be happy to discuss your specific needs to ensure that the workshop is safe for all participants.
Parking is available on site. For workshops taking place during working hours (10-5 Tuesday to Sunday) car parking is available in the main car park at the back of the site signposted from the main entrance off Pettiford Lane. For disabled visitors and outside of office hours parking is available in the yard immediately outside the Chocolate Shed. To access this simply turn left and follow the road around in to the yard on entry.
Please be aware that the building is old with low beams which taller guests (5 foot 11 and above) may find inconvenient and the yard is uneven in places so trip hazards are present. Access to the Chocolate Shed is up a low step (about three inches). Assistance is available for those arriving who require the use of a wheelchair.
Toilet facilities are available including accessible toilets for physically less able visitors to the site.
Payment Terms
A 25% deposit is required to secure your booking and to secure the date of your workshop. Payment of this is due within seven days of the date of the invoice. If payment is not made within this seven day period the date may be opened up to another person or group. The balance of the invoice is due to be paid in cleared funds seven days before the date of the workshop.
Full Cancellation
If for any reason you do need to cancel in full for any reason the following terms will apply.
All workshop bookings can be cancelled at any time and for any reason within 14 days of the date that the booking was made and a full refund will be given.
Up to 28 days before the workshop for full cancellation 95% of the total cost of the booking will be refunded to you.
Between 27 and 3 days before the workshop the deposit will be retained but any sums paid in addition to the 25% deposit will be returned to you.
Less than 3 full days before the workshop is due to take place a refund of 10% of the total cost will be returned to you to enable us to cover our staffing commitments. An alternative date may be offered at our sole discretion depending on the circumstances of the cancellation.
If the workshop is cancelled by us for any reason a full refund will be given or an alternative date offered.
These terms do not affect your statutory rights.
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops.
All workshop bookings can be cancelled at any time and for any reason within 14 days of the date that the booking was made and a full refund will be given.
Up to 28 days before the workshop for full cancellation 95% of the total cost of the booking will be refunded to you.
Between 27 and 3 days before the workshop the deposit will be retained but any sums paid in addition to the 25% deposit will be returned to you.
Less than 3 full days before the workshop is due to take place a refund of 10% of the total cost will be returned to you to enable us to cover our staffing commitments. An alternative date may be offered at our sole discretion depending on the circumstances of the cancellation.
If the workshop is cancelled by us for any reason a full refund will be given or an alternative date offered.
These terms do not affect your statutory rights.
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops.
Changes in numbers of workshop participants
For a change in the number of places at a workshop.
We do our very best to be as flexible as possible and understand that things do change at short notice. It is usually very simple for us to add on an extra place.
If you have less guests than originally anticipated up to seven days before the date of the workshop numbers can be amended in either direction and a refund / alternative offered for those places down to our minimum numbers*. Less than seven full days before the date of the workshop an alternative will be offered at our sole discretion.
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops.
We do our very best to be as flexible as possible and understand that things do change at short notice. It is usually very simple for us to add on an extra place.
If you have less guests than originally anticipated up to seven days before the date of the workshop numbers can be amended in either direction and a refund / alternative offered for those places down to our minimum numbers*. Less than seven full days before the date of the workshop an alternative will be offered at our sole discretion.
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops.
For places on our Workshop Series Workshops
For all workshop bookings there is a fourteen day cancellation period during which a full refund will be given. For cancellation after this date you can elect to transfer your space to an alternative workshop or to receive a partial refund of 90% of the value of the workshop up to fourteen days before the date of the workshop reducing to 50% if cancellation is made between fourteen and three days prior to the workshop taking place. Less than 48 hours before the workshop is due to take place no refund can be offered.
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops.
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops.
*For children's parties minimum numbers are ten. For all other group bookings the minimum number of guests is six participants.