We are delighted that you are considering booking an event with The Chocolate Shed. We look forward to welcoming you to our workshop for lots of chocolate fun and learning!
On this page you can find information about our terms and conditions of booking for:
To find details about our Health & Safety (including allergen & COVID-19 management) and Data Protection policies visit:
On this page you can find information about our terms and conditions of booking for:
- Private events eg. birthday parties, family workshops, hen dos & adult groups, corporate team building, and more...
- Places on our workshop series, both school holiday workshops and adult chocolate making courses.
- Gift vouchers
To find details about our Health & Safety (including allergen & COVID-19 management) and Data Protection policies visit:
Private parties, workshops & events
Payment
A 25% deposit is required to secure your booking and to secure the date of your workshop. Payment of this deposit is due within seven days of the date of the invoice. If payment is not made within this seven day period the date may be opened up to another person or group.
The balance of the invoice is due to be paid in cleared funds seven days before the date of the workshop.
A 25% deposit is required to secure your booking and to secure the date of your workshop. Payment of this deposit is due within seven days of the date of the invoice. If payment is not made within this seven day period the date may be opened up to another person or group.
The balance of the invoice is due to be paid in cleared funds seven days before the date of the workshop.
Full cancellation
If for any reason you do need to cancel the workshop for any reason the following terms will apply. All workshop bookings for private individuals can be cancelled at any time and for any reason.
Cancellation as the result of illness
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops (please read our Health & Safety guidance here).
Cancellation by us
If a workshop or event is cancelled by us for any reason a full refund will be given or an alternative date offered.
Cancellation due to 'acts of nature'
If a workshop or event cannot go ahead due to any kind of major incident out of our control or on the advice of Public Health England or any other governing body then alternative dates will be offered.
These terms do not affect your statutory rights.
If for any reason you do need to cancel the workshop for any reason the following terms will apply. All workshop bookings for private individuals can be cancelled at any time and for any reason.
- Cancellations within 14 days of the date that the booking was made and up to 28 days before the date on which the workshop is due to take place: In these circumstances a full refund will be given less a £20 administration fee to cover transaction fees and administration costs.
- Cancellation between 27 and 7 days before the workshop is due to take place: In these circumstances, a full refund will be given less a £30 administration fee to cover transaction fees, staffing and administration costs.
- Cancellation less than 7 full days before the workshop is due to take place: In these circumstances we are unable to offer a refund. An alternative date may be offered at our sole discretion. If the date of the booking is changed a £20 alteration fee will be charged.
Cancellation as the result of illness
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops (please read our Health & Safety guidance here).
Cancellation by us
If a workshop or event is cancelled by us for any reason a full refund will be given or an alternative date offered.
Cancellation due to 'acts of nature'
If a workshop or event cannot go ahead due to any kind of major incident out of our control or on the advice of Public Health England or any other governing body then alternative dates will be offered.
These terms do not affect your statutory rights.
Change in number of guests & partial cancellations
We do our very best to be as flexible as possible and understand that things do change at short notice. After submitting your booking inquiry form one of our team will be in touch with you by email. This team member is your point of contact should the numbers able to attend the party or event you are organising increase or decrease from those in which you made the initial booking.
Extra guests
It is usually very simple for us to add on an extra place. Please note, however, that our venue can comfortably host up to a maximum of 16 people. Hence it may not be possible to accommodate extras if this takes your booking total to 17 or more unless an alternative location can be found.
It is especially important to get in touch with us as soon as possible regarding additional guests, if the extra participants have special dietary requirements.
Less guests (partial cancellations)
If you have less guests than originally anticipated and inform us of this
Reduction in guest numbers as the result of illness
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops (please read our Health & Safety guidance here).
We do our very best to be as flexible as possible and understand that things do change at short notice. After submitting your booking inquiry form one of our team will be in touch with you by email. This team member is your point of contact should the numbers able to attend the party or event you are organising increase or decrease from those in which you made the initial booking.
Extra guests
It is usually very simple for us to add on an extra place. Please note, however, that our venue can comfortably host up to a maximum of 16 people. Hence it may not be possible to accommodate extras if this takes your booking total to 17 or more unless an alternative location can be found.
It is especially important to get in touch with us as soon as possible regarding additional guests, if the extra participants have special dietary requirements.
Less guests (partial cancellations)
If you have less guests than originally anticipated and inform us of this
- up to seven days before the date of your event: Under these circumstances, attendee numbers can be amended and a refund / alternative offered for those places down to our minimum numbers*.
- less than seven full days before the date of your event: Under these circumstances reductions to the number of participants can be made down to our minimum numbers* but will be subject to an administration fee of £15. We often suggest for children's birthday parties that parents take up places which become unoccupied at the last minute and join in the fun!
Reduction in guest numbers as the result of illness
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops (please read our Health & Safety guidance here).
*For children's parties minimum numbers are eight, teen parties have a minimum number of 6 and adult group bookings are prices on a minimum of eight.
Places on our workshop series
Full cancellation
For all workshop bookings made online there is a fourteen day cancellation period during which a full refund will be given less a transaction charge of 5% of the total cost of the booking. For cancellation after this date you can elect to transfer your space to an alternative workshop or to receive a partial refund up to 14 days before the workshop is due to take place. Less than 14 days before the workshop is due to take place a refund or alternative place may be offered at our sole discretion.
Cancellation as the result of illness
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops (please read our Health & Safety guidance here).
Cancellation by us
If a workshop or event is cancelled by us for any reason a full refund will be given or an alternative date offered.
Cancellation due to 'acts of nature'
If a workshop or event cannot go ahead due to any kind of major incident out of our control or on the advice of Public Health England or any other governing body then alternative dates will be offered.
These terms do not affect your statutory rights.
For all workshop bookings made online there is a fourteen day cancellation period during which a full refund will be given less a transaction charge of 5% of the total cost of the booking. For cancellation after this date you can elect to transfer your space to an alternative workshop or to receive a partial refund up to 14 days before the workshop is due to take place. Less than 14 days before the workshop is due to take place a refund or alternative place may be offered at our sole discretion.
Cancellation as the result of illness
If you are unable to attend due to illness please contact us to discuss options as we are unable to allow guests with certain illnesses to participate in our workshops (please read our Health & Safety guidance here).
Cancellation by us
If a workshop or event is cancelled by us for any reason a full refund will be given or an alternative date offered.
Cancellation due to 'acts of nature'
If a workshop or event cannot go ahead due to any kind of major incident out of our control or on the advice of Public Health England or any other governing body then alternative dates will be offered.
These terms do not affect your statutory rights.
Gift vouchers
Full cancellation
For all gift vouchers purchased online there is a fourteen day cancellation period during which a full refund will be given less a transaction charge of 5% of the total cost of the booking. No refunds can be accepted more than 14 days after the voucher was purchased.
Vouchers are valid for 12 months from the date of issue and can not be exchanged for money.
In the event of either a major incident out of our control or on the advice of Public Health England, as a result of either of which we are unable to host workshops for a significant period of time, then the validity of vouchers may be extended.
These terms do not affect your statutory rights.
Redeeming vouchers
Vouchers are only redeemable in exchange for workshop places up the value of the voucher. If the cost of a workshop exceeds the value of a voucher or booking (for example attending a half day chocolate making workshop with a 2 hour chocolate making workshop voucher) then the voucher can be used as part payment.
For all gift vouchers purchased online there is a fourteen day cancellation period during which a full refund will be given less a transaction charge of 5% of the total cost of the booking. No refunds can be accepted more than 14 days after the voucher was purchased.
Vouchers are valid for 12 months from the date of issue and can not be exchanged for money.
In the event of either a major incident out of our control or on the advice of Public Health England, as a result of either of which we are unable to host workshops for a significant period of time, then the validity of vouchers may be extended.
These terms do not affect your statutory rights.
Redeeming vouchers
Vouchers are only redeemable in exchange for workshop places up the value of the voucher. If the cost of a workshop exceeds the value of a voucher or booking (for example attending a half day chocolate making workshop with a 2 hour chocolate making workshop voucher) then the voucher can be used as part payment.
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